1 reviews | Active since Jul 2016
Account suspended after upgrade
Hi, I upgraded last week Friday 24 November 2017. My phone hasn't been working because my account is apparently suspended due to my credit limit. I phoned the store where I did the upgrade on Monday the 27th. I was then told to phone 808, which I did in the 2nd of December. After holding for 10 minutes without an answer I dropped the phone. It's so frustrating nje, now I have a new phone that is useless. The tel number in reference is ********** 022. Can someone please assist with this problem.
Thank you for your post.
Our sincere apologies for frustration and inconvenience caused in the process,
Thank you for taking my call this afternoon , as per our telephonic interaction we confirmed that the suspension has been lifted and you are able to use your new handset.
Regards
Kagiso Monyatsi
Complaints Management Team
Thank you for your post.
Our sincere apologies for frustration and inconvenience caused in the process,
Thank you for taking my call this afternoon , as per our telephonic interaction we confirmed that the suspension has been lifted and you are able to use your new handset.
Regards
Kagiso Monyatsi
Complaints Management Team