LF
Le F

1 reviews | Active since May 2015

02 May 2015, 13:15

account suspended

I upgraded 2 months ago from Nashua Mobile where we had exceptionally good service. When we moved to MTN its been one head ache after another. Every month since the upgrade I get an account an suspended. You are quick to take my money but when I ask to get this sorted you pass the buck consult the credit controller...your calm centre is as bad as your service represents. I should have moved across to another service provider as you clearly dont value my business.<br> The worst decision of my life. Your service and call centre is totally disgusting. Customer support is the front of any business. If that's how your centre operates we are in dire straights.how can you offer a call centre option to \talk to a consultant"when you drop the calls. Catch a wake up!"""

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Replies (1)
MTN South Africa
MTN South Africa's reply16 May 2015, 11:41
Official
Hello LeRoyFeldtman,

Thank you for posting.

Please accept our apologies for the delayed response and inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.

According to our records your account was re activated.

Regards,
Lawrence

REQ: ***

Best regards,