CH
CLASSINA H
1 reviews | Active since Apr 2012
30 Mar 2016, 10:09
Account suspended
Good day,<br> <br> <br> Not yet month end and my lines is again suspended. Can't get through to MTN to attend to this matter!!!!!!<br> Every month it is a problem can someone please assist me!!!
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MTN South Africa's replyOfficial
31 Mar 2016, 11:47Hello erikahartzenberg,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please take note that you have 3 lines on the account, and you do have a credit limit set up on the account for R4500.00. for the 3 lines on the account. The system will use your unbilled invoices for April month not as yet finalized balance against the credit limit. Once the unbilled invoices balance reach 90% of the credit limit the system will barr the line for outgoing calls. The unbilled balance for the 3 lines R4136.24.
Cell *** has been charged for content charges. This is not MTN subscriptions, the request has been sent to Buongiorno and CAELMEDIA to remove the service. You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing. No usage limit set up on lines *** and *** this 2 lines on open package.
You need to request for the credit limit to be increased for the lines not to be suspended once you have reached the 90% of the credit limit.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please take note that you have 3 lines on the account, and you do have a credit limit set up on the account for R4500.00. for the 3 lines on the account. The system will use your unbilled invoices for April month not as yet finalized balance against the credit limit. Once the unbilled invoices balance reach 90% of the credit limit the system will barr the line for outgoing calls. The unbilled balance for the 3 lines R4136.24.
Cell *** has been charged for content charges. This is not MTN subscriptions, the request has been sent to Buongiorno and CAELMEDIA to remove the service. You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing. No usage limit set up on lines *** and *** this 2 lines on open package.
You need to request for the credit limit to be increased for the lines not to be suspended once you have reached the 90% of the credit limit.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply31 Mar 2016, 11:47
Official
Hello erikahartzenberg,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please take note that you have 3 lines on the account, and you do have a credit limit set up on the account for R4500.00. for the 3 lines on the account. The system will use your unbilled invoices for April month not as yet finalized balance against the credit limit. Once the unbilled invoices balance reach 90% of the credit limit the system will barr the line for outgoing calls. The unbilled balance for the 3 lines R4136.24.
Cell *** has been charged for content charges. This is not MTN subscriptions, the request has been sent to Buongiorno and CAELMEDIA to remove the service. You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing. No usage limit set up on lines *** and *** this 2 lines on open package.
You need to request for the credit limit to be increased for the lines not to be suspended once you have reached the 90% of the credit limit.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please take note that you have 3 lines on the account, and you do have a credit limit set up on the account for R4500.00. for the 3 lines on the account. The system will use your unbilled invoices for April month not as yet finalized balance against the credit limit. Once the unbilled invoices balance reach 90% of the credit limit the system will barr the line for outgoing calls. The unbilled balance for the 3 lines R4136.24.
Cell *** has been charged for content charges. This is not MTN subscriptions, the request has been sent to Buongiorno and CAELMEDIA to remove the service. You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing. No usage limit set up on lines *** and *** this 2 lines on open package.
You need to request for the credit limit to be increased for the lines not to be suspended once you have reached the 90% of the credit limit.
Kind Regards,
Alice van der Merwe
***