PS
Peet S
1 reviews | Active since Apr 2015
01 Apr 2015, 13:06
Account Suspended
I have a cellular contract with MTN. Due to personal reasons, I cancelled my credit card and the debit order got cancelled along with it. When my contract was with NAshua mobile, it was fine to pay via EFT before the due date, but since Nashua has closed and MTN has taken over, I get cut off every month. I went to a branch to ask for an email adress to where I can send my proof of payment and has done so, but still my account gets suspesnded every month! I have to go into a branch top let them reactivate it every time!
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MTN South Africa's replyOfficial
15 Apr 2015, 13:21Hello swartpeet,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that since your payment type is cash, payments are due 21 days from date of invoice. Should you be unable to pay on the date, you can contact our call centre to advise when the payment will be made and they will note this on your account to exclude the account from being suspended.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that since your payment type is cash, payments are due 21 days from date of invoice. Should you be unable to pay on the date, you can contact our call centre to advise when the payment will be made and they will note this on your account to exclude the account from being suspended.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply15 Apr 2015, 13:21
Official
Hello swartpeet,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that since your payment type is cash, payments are due 21 days from date of invoice. Should you be unable to pay on the date, you can contact our call centre to advise when the payment will be made and they will note this on your account to exclude the account from being suspended.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that since your payment type is cash, payments are due 21 days from date of invoice. Should you be unable to pay on the date, you can contact our call centre to advise when the payment will be made and they will note this on your account to exclude the account from being suspended.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***