SN
Siphokazi N
1 reviews | Active since Sept 2015
10 Oct 2015, 18:03
Account Suspended
My account has been suspended again due to non payment of an amount of 5800 of which you have not resolved my query disputing that bill now I cannot even call your call centre cause its saying both lines do not exist. My numbers are *** and ***. Can this account problem be resolved once and for all.
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MTN South Africa's replyOfficial
12 Oct 2015, 08:38Hello Zizipho90,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The usage limit has only been set up 16-7-2015.
Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid. N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
Please contact our 808 service centre for the call to be transferred to the credit controller to set up the payment arrangement for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The usage limit has only been set up 16-7-2015.
Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid. N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
Please contact our 808 service centre for the call to be transferred to the credit controller to set up the payment arrangement for you.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply12 Oct 2015, 08:38
Official
Hello Zizipho90,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The usage limit has only been set up 16-7-2015.
Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid. N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
Please contact our 808 service centre for the call to be transferred to the credit controller to set up the payment arrangement for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The usage limit has only been set up 16-7-2015.
Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid. N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
Please contact our 808 service centre for the call to be transferred to the credit controller to set up the payment arrangement for you.
Kind Regards,
Alice van der Merwe
***