ACCOUNT SUSPENDED

on 2 May 2015 I went into the local MTN store in Ficksburg for an upgrade to be done. What I didn't know was that it was during the time the MTN staff was striking. Anyhow they assisted us and was only able to print all the documentation out after almost two and a half hours. I specifically requested the lady the ensure that 0 limits are loaded because I am using the top up packages. she battled a very long time but eventually it seemed to be loaded. Then all of a sudden I received and account in excess of R2000-00 and the line was suspended. I called into the store and ask them to have a look into the problem. The lady then said that the limits apparently wasn't loaded at head office and said she will send the proof through to them. As the months went by the account balance was increasing and is currently standing in excess of R10 000-00. Every month I pay the contract amount directly into the MTN account. The phone and line are now been suspended for more than a week meaning that I am unable to do my work.<br> We are not getting anywhere with this and I am sick and tired of the poor service (if you can call it service)<br> I will also not pay for their mistakes.<br>