SN
Siphokazi N
1 reviews | Active since Sept 2015
09 Sept 2015, 16:15
Account Suspended
I have been trying to resolve a billing query since July 2015. Every time I phone the call center to check the progress of this quer. I am always informed will be resolved within 21 days. Now my account has been suspended. My number is *** and ***. Please assist. I cannot even get through to the call center as they say my contract number is invalid.
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Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 08:55Hello Zizipho90,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 08:55
Official
Hello Zizipho90,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,