JB
Jacolise B

1 reviews | Active since Mar 2009

05 May 2015, 08:54

Account suspended

Well MTN, here we go again. Account suspended since Saturday. Again the credit limit issue. Thought this was sorted out in January. Can't get through to your call centre, as usual. Got a sms last night: You qualify for credit limit increase. This increase will prevent unnecessary suspensions. Reply 1 to accept or 2 to decline. YELLO!!!!!! UNVALUED PROVIDER: HOW DO YOU EXPECT ME TO REPLY IF YOU HAVE SUSPENDED MY SERVICE??? Does the amount of exclamations marks and question marks convey my utter frustration with you? GOOD.

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 May 2015, 17:22
Official
Hello zazu1,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our system, we see that your account has been activated.

Please, do not hesitate to call our Contact Center on 808 should you have any further queries.

Kind regards
REQ:***