DB
Debbie B

1 reviews | Active since Apr 2015

18 Jun 2015, 11:47

ACCOUNT STILL NOT SORTED OUT from the 24th Feb 15

To Whom it May Concern,<br> <br> MTN Response below!!!<br> <br> This account still has not be sorted out and I definitely didn't receive a credit of R322.56 as stated below but received a statement that the company still owes R33044.58 and a other statement on the 5th June 2015 saying the company owes a other R10 820.68. The SIM Card for the router hasn't been used since February 2015. I'm extremely confused.<br> Is it possible for you to please phone me as this type of communication on this platform is extremely frustrating.<br> Your response to this complaint would be highly appreciated.<br> <br> Kind Regards<br> Debbie Baillie<br> MEET YOU THERE TRAVEL AND TOURS CC<br> <br> Hello DebbieBaillie,<br> <br> Thank you for posting.<br> <br> Please accept our apologies for the delayed response and the inconvenience this may have caused.<br> <br> According to our records the query was resolved on the 24th of February 2015 as per reference number REQ: ***.<br> A credit of R322.56 was passed on the account. <br> <br> Regards, <br> Lawrence <br> <br> REQ: ***

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Jun 2015, 11:29
Official
Hello DebbieBaillie,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to our billing team and they have sent through a usage report as well the break down of her the invoices were incurred. Please note that we have escalated to billing once more for the them to contact you as well as advised has to how the charges came about.

Best regards
Mantoa
REQ:***