VC
Vanessa C
1 reviews | Active since May 2015
12 Aug 2015, 13:58
Account still not sorted after 4 months!!!
I am once again appealing for MTN to have my account sorted out. I really dont know who else to turn to than getting legal advice!!! Please can MTN assist in sorting out my account which they caused lots of inconvenience !!!
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MTN South Africa's replyOfficial
31 Aug 2015, 09:16Hello Marvincharles52,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The billing department has finalized the billing validation as per our billing department the only credit that will be passed to the account is for SULl failure : ***0/07/2015 R24.58 excluding Vat.
Wholesale data is self -service clients use to buy bundles . this charges cannot be credited.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The billing department has finalized the billing validation as per our billing department the only credit that will be passed to the account is for SULl failure : ***0/07/2015 R24.58 excluding Vat.
Wholesale data is self -service clients use to buy bundles . this charges cannot be credited.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply31 Aug 2015, 09:16
Official
Hello Marvincharles52,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The billing department has finalized the billing validation as per our billing department the only credit that will be passed to the account is for SULl failure : ***0/07/2015 R24.58 excluding Vat.
Wholesale data is self -service clients use to buy bundles . this charges cannot be credited.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The billing department has finalized the billing validation as per our billing department the only credit that will be passed to the account is for SULl failure : ***0/07/2015 R24.58 excluding Vat.
Wholesale data is self -service clients use to buy bundles . this charges cannot be credited.
Kind Regards,
Alice van der Merwe
***