mP
mandy P
1 reviews | Active since Aug 2015
26 Aug 2015, 11:29
account still not sorted
Apparently my account is in arrears since the beginning of the year, I have sent through proof of payment of all the months and account still not sorted. Continue getting phone calls, messages stating that I need to pay and that my account is now being handed over. If I get black listed due to their negligence I will take this to the papers and my lawyers. I will be taking my business elsewhere one my contract expires
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MTN South Africa's replyOfficial
26 Aug 2015, 15:56Hello joushua,
We are sorry for any inconvenience caused.
We've perused your account and see that a request has been logged with our Billing Department (REQ:***). The proof of payment you've provide has also been attached to the request to allow our Banking Department to locate the payment and allocate it to your account.
Regards
Tim
MTN Complaints Management Team
We are sorry for any inconvenience caused.
We've perused your account and see that a request has been logged with our Billing Department (REQ:***). The proof of payment you've provide has also been attached to the request to allow our Banking Department to locate the payment and allocate it to your account.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply26 Aug 2015, 15:56
Official
Hello joushua,
We are sorry for any inconvenience caused.
We've perused your account and see that a request has been logged with our Billing Department (REQ:***). The proof of payment you've provide has also been attached to the request to allow our Banking Department to locate the payment and allocate it to your account.
Regards
Tim
MTN Complaints Management Team
We are sorry for any inconvenience caused.
We've perused your account and see that a request has been logged with our Billing Department (REQ:***). The proof of payment you've provide has also been attached to the request to allow our Banking Department to locate the payment and allocate it to your account.
Regards
Tim
MTN Complaints Management Team