Account still not right

Dear Winnie<br> <br> With regards to your response, I'd just like to tell you, you've got it all wrong. If you look on my account you'll see that I have another contract that finished in APRIL already. I'm still waiting for someone to phone me back and it's going in for 3 weeks. Why must I wait so long, yet you don't wait for your money. I'm seriously considering to change to another mobile network. Is it so hard for you to just refund my money back to me, yo this is just ridiculous. Every time I am the one who follows up on my account and then you say the same thing over and over.