1 reviews | Active since Dec 2011
Account still not resolved
<p>I'm shocked and appalled that MTN still continues to mess up my account. Two days ago I was told that the issue with the ********** upgrade had been resolved and that I would get a refund of about R2100. This still hasn't happened. I've now had a look at my June statement for account A ********** and to my shock and horror I have a debit of R3500 for the very same number that the ***** had been conducted on and the thing is that this number is prepaid now and I have no idea what this R3500 relates to. Can someone please sort out this mess.I'm tired of having to contact ICASA to help me resolve issues with MTN.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per system record the matter was attended to and resolved. The account was Journaled with R2150.50 (amount reversed on the account for the June invoice).
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per system record the matter was attended to and resolved. The account was Journaled with R2150.50 (amount reversed on the account for the June invoice).
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,