ACCOUNT STILL NOT RECTIFIED

For the 1st 3 months of my contract I was not given the data portion. Phoned 808, and they verified this to be correct (23 June, ref ***). I was told it would be rectified in 4 days. Well it wasn't, and I called 808 today (Ref ***) and was told that it was escalated to the wrong department (read incompetence here) so they waited for me to query it again. Why not just use your damn initiative and send it to the correct people anyway? Bottom line, I have to wait again while it goes to another department of ***********s and I must wait another 4 days. What the hell, MTN have so far taken five months and still getting it wrong, so what is another 4 days?<br> The excuse that was given is that MTN are still on strike, hence the delay. This means, according to the consultant, that there is no-one with the necessary authority to fix their mistakes. I FIND THIS BAZARRE!<br> Why do MTN continue to enter into contracts when they are unable to fix errors on the contract? Just a question.