mF
michelle F
1 reviews | Active since Apr 2010
23 Jul 2015, 11:46
account still not active
was in arrears with my mtn account and my services were suspended I have paid what was due 3 days ago and my account has not been reinstated I have called the contact centre numerous times and I was either informed by an automated recording that the contact centre is closed or I get put on hold for several minutes and then the call is cut. I would like to know what is happening mtn does not send me statements or sms's. PLEASE HELP!!!
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Replies (1)
MTN South Africa's replyOfficial
04 Aug 2015, 08:04Hello shellz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records it does reflect an outstanding amount of R884.80 on your account. Kindly pay this amount for your number to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records it does reflect an outstanding amount of R884.80 on your account. Kindly pay this amount for your number to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply04 Aug 2015, 08:04
Official
Hello shellz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records it does reflect an outstanding amount of R884.80 on your account. Kindly pay this amount for your number to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records it does reflect an outstanding amount of R884.80 on your account. Kindly pay this amount for your number to be reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,