JS
Jerome S
1 reviews | Active since Sept 2009
16 Jul 2015, 17:21
Account still has not been transferred
REQ:***<br> <br> I wrote a report at the end of May 2015 around my frustrations with MTN. To date I still have not received a phone call from MTN and they have not transferred the account into my own name. If this is how you treat your customers then I am going to find another service provider. I find it extremely difficult that it can take you 2 months to transfer a number into someone else's name. Please contact me or I will have to take this to the Telecommunications ombudsman. Not happy at all!!!
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MTN South Africa's replyOfficial
31 Jul 2015, 10:52Hello Jim Pirate,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number has been transferred to your name on the following account number A*** as of the 2015-07-22.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number has been transferred to your name on the following account number A*** as of the 2015-07-22.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply31 Jul 2015, 10:52
Official
Hello Jim Pirate,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number has been transferred to your name on the following account number A*** as of the 2015-07-22.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number has been transferred to your name on the following account number A*** as of the 2015-07-22.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***