PM
Paul M
1 reviews | Active since Nov 2014
06 Apr 2016, 14:33
ACCOUNT STILL HAS NOT BEEN SETTLED!!
I requested my contract to be Cancelled on the 9/30/15 and moved over to Pre paid. I was informed that my account was up to date and no outstanding balance was needed. They confirmed It was migrated over and all was settled. The next month I got a bill that a balance was still outstanding. I then emailed a lady from the cancellations team: Dimakatso Tshabalala who stated that they will credit any outstanding balance as I had proof on email. That was the 11 January 2016. It is now the 06 April 2016 and no credit has been done and It is still outstanding. This is now affecting my credit scoring!!!.
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MTN South Africa's replyOfficial
07 Apr 2016, 23:12Hello pemartin57,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
An amount of R404.80 was credited to your account on 2016-03-16 and the amount due to you is R22.84, we have emailed you the statement showing the amounts.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
An amount of R404.80 was credited to your account on 2016-03-16 and the amount due to you is R22.84, we have emailed you the statement showing the amounts.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply07 Apr 2016, 23:12
Official
Hello pemartin57,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
An amount of R404.80 was credited to your account on 2016-03-16 and the amount due to you is R22.84, we have emailed you the statement showing the amounts.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
An amount of R404.80 was credited to your account on 2016-03-16 and the amount due to you is R22.84, we have emailed you the statement showing the amounts.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***