BV
Byron V
1 reviews | Active since Nov 2015
03 Nov 2015, 13:02
Account still being debited.
Hi,<br> <br> I cancelled my contract on the 17 July 2015.<br> <br> My account is still being debited. <br> <br> The cellphone number for the contract is *** <br> <br> Cell number - *** <br> Samsung SM-N9005 - R 9,000.22<br> Insurance replacement value - R 9,000.22 / 24 months (R83.34) X 8 months remaining = R666.72<br> Unbilled - R 503.99<br> Billed - R 459.00<br> Est. ET Fees = R1629.71<br> <br> Now i am told i need to go into a MTN store to rectify this????
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MTN South Africa's replyOfficial
04 Nov 2015, 13:04Hello bdvtheone,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that you indeed paid the early termination fee on the 20th of July 2015 (R1629.71), however the cancellation was not processed.
We've now escalated the matter directly to the management team within our Cancellations Department and requested that it be resolved as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that you indeed paid the early termination fee on the 20th of July 2015 (R1629.71), however the cancellation was not processed.
We've now escalated the matter directly to the management team within our Cancellations Department and requested that it be resolved as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply04 Nov 2015, 13:04
Official
Hello bdvtheone,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that you indeed paid the early termination fee on the 20th of July 2015 (R1629.71), however the cancellation was not processed.
We've now escalated the matter directly to the management team within our Cancellations Department and requested that it be resolved as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and see that you indeed paid the early termination fee on the 20th of July 2015 (R1629.71), however the cancellation was not processed.
We've now escalated the matter directly to the management team within our Cancellations Department and requested that it be resolved as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***