NM
Niel M

1 reviews | Active since Sept 2015

15 Sept 2015, 10:10

Account shoots up overnight

I have been with MTN for the last 13 or 14 years with the same number and all. Over the last few months i noticed my account is going from an average of R1000 a month to over R5000. I went to Tygervalley to see if i can sort it out and they claimed it was out of bundle data usage. They did log a complaint and informed me they will refund me R1300. I work outside of SA atleast 2 to 3 weeks in a month and i do not have roaming on my phone. How does this explain the bill of over R5000 and previous months bills of between R2500 and R5500? My Bundle gives me 2 gig data already how much does one need to use to make up a bill of R5000 and this in 1 to 2 weeks. My phone show usage of 2,4 to 2,7 gig and they claim i used over 6 gigs. Please sort this out or i will take it further. Theating a customer like this after 13 years what a shock.

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Sept 2015, 13:20
Official
Hello Tjoka01,

We are truly sorry for any inconvenience caused and breakdown in service experienced.

We have now perused your account and see that there was a request logged for the charges to be investigated (REQ:***). A total credit amount of R1555.05 has been approved and will be allocated to your account.

Once again we do apologize for the breakdown in service experienced.

Regards
Tim
MTN Complaints Management Team