1 reviews | Active since Aug 2014
Account Settled in 2015 , Still at Legal @ MTN in 2017
After having to cancel my contract with MTN due to exorbitant debit orders for internet usage costs that could not be explained , I decided to go ahead and cancel my contract and after settling this account in December 2015 , I find out in OCT 2017 that according to MTN , my account is still outstanding and at their Legal Department . After settling the account in December 2015 , I received no communication from them stating that the account is still open . I have tried calling the contact numbers for quite a few days since last week and finally got through to the accounts department , where I explained that I had settled the account 2 years ago and have settlement letter to prove so , the agent could not transfer my call to legal , neither could she provide me with a contact number , I am just supposed to wait for 3-5 days to be contacted by legal to clear my status . Its does not take 2 years to update a customers account ,I am not willing to wait 5 more days for someone else's negligence , I want this sorted out now .
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team