1 reviews | Active since May 2014
Account settled but still blocked
My contract with MTN was due to expire in March 2015. I informed them i will not be renewing the contract. However this was not done and i ended up with a bill that i needed to settle. My account was handed over to VVM attorneys. I settled the account with VVM two months ago. However MTN still haven't unlocked my number. I have called MTN numerous time and they just don't bother assisting. Their Legal department number doesn't work at all. This is the type of service that made me not want to renew the contract. to this day i haven't heard from MTN. VVM informed me the file is no longer with them and i should contact MTN.<br> <br> This is really pathetic service.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note the matter has been escalated to Management of our Legal department for urgent attention. They will revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note the matter has been escalated to Management of our Legal department for urgent attention. They will revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Its really Pathetic that after 10month this issue is still not sorted.
After the reply above, i found out that the account was still been invoiced, which again resulted in the account been handed over to MBD. I had to pay again due MBD who called me all the time to settle the account. Now i have made full payment and MBD sent me a clearence letter, which i sent to MTN legal.
Now i am been told that i need to Pay R1089 to settle the account.....Which is Bul****t.
Callinh mTN is a wate of time as none of their legal department number works.....Then you have to send a mail of which you only get a reply after 48hours.
Its really Pathetic that i have to pay for a line which has been taken out if service...so basically....MTN is invoicing me for a line that has been taken out of service.
No use emailing Emma Mathanjana......always send you to MBD.....and MBD send you to Legal department.
TO DATE I HAVE PAID CLOSE TO R3000 FOR THE LINE THAT THEY HAVE CUT OFF.......HOW PATHETIC IS THAT........
Its really Pathetic that after 10month this issue is still not sorted.
After the reply above, i found out that the account was still been invoiced, which again resulted in the account been handed over to MBD. I had to pay again due MBD who called me all the time to settle the account. Now i have made full payment and MBD sent me a clearence letter, which i sent to MTN legal.
Now i am been told that i need to Pay R1089 to settle the account.....Which is Bul****t.
Callinh mTN is a wate of time as none of their legal department number works.....Then you have to send a mail of which you only get a reply after 48hours.
Its really Pathetic that i have to pay for a line which has been taken out if service...so basically....MTN is invoicing me for a line that has been taken out of service.
No use emailing Emma Mathanjana......always send you to MBD.....and MBD send you to Legal department.
TO DATE I HAVE PAID CLOSE TO R3000 FOR THE LINE THAT THEY HAVE CUT OFF.......HOW PATHETIC IS THAT........