bS
bryan S
1 reviews | Active since May 2015
12 Oct 2015, 13:09
account settled and closed by me but still billed
account has been settled.proof of payment mailed.correspondence received from mtn that account has been stopped as per notification on the 6th of aug when 24 months expiration was reached. still receiving bills,still outstanding amounts on our statements regardless of countless mails to legal dept [Email Removed] have had it with MTN. worst service ever received. this has been dragging since April 15
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Oct 2015, 07:38Hello BryanShanahan,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the contract was migrated on 2015-09-21 thus the billing for 2015-08-13 and 2015-09-13, invoices where generated prior to you moving to pre-paid that is why you still have an outstanding balance.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the contract was migrated on 2015-09-21 thus the billing for 2015-08-13 and 2015-09-13, invoices where generated prior to you moving to pre-paid that is why you still have an outstanding balance.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply15 Oct 2015, 07:38
Official
Hello BryanShanahan,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the contract was migrated on 2015-09-21 thus the billing for 2015-08-13 and 2015-09-13, invoices where generated prior to you moving to pre-paid that is why you still have an outstanding balance.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the contract was migrated on 2015-09-21 thus the billing for 2015-08-13 and 2015-09-13, invoices where generated prior to you moving to pre-paid that is why you still have an outstanding balance.
Warm Regards
Nompumelelo
REQ:***