Account Re-connection
<p>My grandmother Mrs Sina Molope bought a contract phone (mychoice contract) which she arranged with MTN that there would be a limit of R0.01 on out of bundle or call rate. That was not done and the bill kept pilling up. Eventually she made a payment of R1117.48 for her account to be re-connected and now the account is still suspanded. when trying to call 808, she struggles to get through and speak to a consultant. </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that services have been restored when checked as per payment recieved. Client did advise agent assisting about collection plan in place.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that services have been restored when checked as per payment recieved. Client did advise agent assisting about collection plan in place.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you Kevin, I got confirmation that service has been restored. Please ensure that going forward the out of bundle or call rate limit remains R0.01 so that she can load airtime or data if need be.
Regards
Andrew, on behalf of Sina Molope
Thank you Kevin, I got confirmation that service has been restored. Please ensure that going forward the out of bundle or call rate limit remains R0.01 so that she can load airtime or data if need be.
Regards
Andrew, on behalf of Sina Molope