WM
Wanda M

1 reviews | Active since Jul 2014

08 Apr 2015, 18:20

Account Re-Activation

I have been calling 808 to get my services reactivated now for 3 days, my longest wait time was 1 hour and 23 minutes before the line just cut out. Still unanswered. I just ask for you to re-activate my line please.<br> I have paid R2200 that was outstanding it should reflect on your side NOW!!!<br> I am entitled to a value of R800 airtime and what was left initially, also 800mb data all this is equivalent to the 4months i was not using my line. Jan 2015 - April 2015.<br> <br> If you're competition can answer the phone MTN... So can you!!! Get your call centres sorted out!!!<br> CAN YOU SORT ME OUT PLEASE.<br> Name: Wanda Mzamo<br> Cellphone number:***<br> ***<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Apr 2015, 09:22
Official
Hello wawamzamo,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

We see from our systems that your line was reactivated on Monday 13th April.

Regards
Mary
REQ:***


Best regards,