ACCOUNT QUERY UNRESOLVED FOR ALMOST 6 MONTHS

I am being charged for a Hardware Fee on my account that should have cancelled in Nov / Dec when I did my upgrade - I have been into the Willowbridge branch 4 times - two different calls have been logged by them I I get promised resolution / feedback within 48 hours - it is now 4 months and still this has not happened. Nobody gets back to me and I am still being charged incorrectly.<br> <br> I commented on a MTN facebook page and was asked to send me query in a private message which I did - guess what no repsonse<br> <br> I then tweeted MTN and was redirected to another MTN twitter account - guess what no reponse.<br> <br> It is not even a difficult query to resolve - the line item needs to be deleted and a credit for months charged in error need to be passed - NOT ROCKET SCIENCE,<br> <br> I also have a query on my other line with regards to data being charge for but not allocated - I am not able to get through to anyone telephonically.<br> <br> I am extremely disgusted by the service or should I say lack of service that I have been receiving. I have been a loyal MTN customer for over 15 years and surely deserve better than this!!!<br> <br> <br>