JS
Jacqueline S
1 reviews | Active since May 2015
18 May 2015, 20:20
Account query unanswered
I logged an account query regarding my billing on 10 April 2015 on MTN's online query page. I received an automated response giving me a reference number: ***. I heard nothing further and then wrote again on 4 May 2015. I still heard nothing and wrote again on 13 May 2015. I was then contacted by Sibongile Kobese on 14 May 2015 using \query #***7"and was asked for all my personal details such as my bank"
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MTN South Africa's replyOfficial
19 May 2015, 15:28Hello Jackysam,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on the account for the sms bundle charge.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on the account for the sms bundle charge.
Best regards
Mantoa
REQ:***
MTN South Africa's reply19 May 2015, 15:28
Official
Hello Jackysam,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on the account for the sms bundle charge.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on the account for the sms bundle charge.
Best regards
Mantoa
REQ:***