SZ
Saffer72 ZA
1 reviews | Active since Mar 2009
02 Mar 2016, 12:05
Account query still not finalised
1. MTN still haven't given any explanation for overcharging my account<br> 2. They have credited my account but they aren't applying the credit - i.e. they still deduct the full amount.<br> 3. They incorrectly debited my account and still haven't refunded me.<br> 4. They disclosed my cell number in this public forum when responding to my previous complaint.<br> <br> This is absolutely appalling behaviour, and utterly disgraceful.
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MTN South Africa's replyOfficial
03 Mar 2016, 11:28Hello shivanj,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and we see that the credit of R212.10 is reflecting on the account, however the credits were app**** after the debits came off your account.
We've now escalated the matter to our Corporate Division to investigate the matter due to your account being a split billing account. The refund due will be processed through our Corporate Team.
We've checked all posts on Hello Peter directed at us (MTN) and we do not see the post whereby your personal number was disclosed.
Regard
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and we see that the credit of R212.10 is reflecting on the account, however the credits were app**** after the debits came off your account.
We've now escalated the matter to our Corporate Division to investigate the matter due to your account being a split billing account. The refund due will be processed through our Corporate Team.
We've checked all posts on Hello Peter directed at us (MTN) and we do not see the post whereby your personal number was disclosed.
Regard
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply03 Mar 2016, 11:28
Official
Hello shivanj,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and we see that the credit of R212.10 is reflecting on the account, however the credits were app**** after the debits came off your account.
We've now escalated the matter to our Corporate Division to investigate the matter due to your account being a split billing account. The refund due will be processed through our Corporate Team.
We've checked all posts on Hello Peter directed at us (MTN) and we do not see the post whereby your personal number was disclosed.
Regard
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and we see that the credit of R212.10 is reflecting on the account, however the credits were app**** after the debits came off your account.
We've now escalated the matter to our Corporate Division to investigate the matter due to your account being a split billing account. The refund due will be processed through our Corporate Team.
We've checked all posts on Hello Peter directed at us (MTN) and we do not see the post whereby your personal number was disclosed.
Regard
Tim
MTN Complaints Management Team: REQ:***
Best regards,