Account Query (Contract to Prepaid) and (Refund and Legal)

<p>Good Day</p> <p> </p> <p>I am struggling to interact with your Retail outlet situated in Clearwater Mall and your contracts and prepaid division as they are unable to locate my information. All I want is to check if my line is now on Prepaid and that I do not owe any monies to MTN and that my ITC profile is amended.</p> <p> </p> <p>I am now on the line holding 21minutes and only managed to get to speak to someone now (22 minutes later) in Customer Services.</p> <p>The receptionist when calling *** took 10 minutes to answer the phone and when I did speak to her, she was extremely rude and abrupt.</p> <p> </p> <p>I am hoping that this can be resolved today and I am still waiting to see that my name is cleared from ITC due to MTN's error.</p> <p> </p> <p>On the bright side, I spoke to a gentlemen by the name of: Sydwell Nyembe, The only individual that tried to assist even though he couldn't pick up my number on the system, he tried and managed to obtain my information. Sydwell listened to me and guided me which is all we as Customers require. He will now handle my query which took 7 months to resolve.</p> <p> </p> <p>Here are the Ref numbers Sydwell logged for me.</p> <p>1. Refund ***</p> <p>2. Legal *** (I need confirmation that my profile is cleared)</p> <p> </p> <p>Hope to still hear from the CEO's office to get final closure.</p> <p> </p> <p>Regards,</p> <p>Clinton</p> <p> </p> <p> </p> <p> </p>