LM
Lindrie M
1 reviews | Active since Nov 2015
05 Jan 2016, 13:36
Account query
Thank you for resolving my account query. At last i have the credit on my statement. I called 173 to try and arrange or put a request in to transfer that money to my account, but once again, pilar to post between contracts and pre-paid departments. The last consultant i spoke to (Ijanda) told me that they can only assist me if i call from my old MTN simcard ?! <br> <br> Is there anyway i can contact someone to put in such a request, because i moved to a different service provider.<br> <br> Please advise.
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MTN South Africa's replyOfficial
08 Jan 2016, 10:20Hello lindriee,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Banking department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Banking department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply08 Jan 2016, 10:20
Official
Hello lindriee,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Banking department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Banking department for assistance reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,