Account Query
<p> MTN Accounts. I have addressed 9 emails to you. i have an accounts query on the last payment due. You have not responded. We cannot phone you as it keeps asing for the contract phone number and as it has reverted to pay as you go, your system does not accept the number. We then get transfered by the agent to contract queries and again dont get the number accepted. We have phoned and left messages, to no avail. You have now sms's us that we owe an amount, but I need clarification before the amount is paid. Please can someone contact us........... ********** 725. I am doing this out of desperation, MTN you need to improve your service !!!!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have emailed you the open item report to *** for your perusal.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have emailed you the open item report to *** for your perusal.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***