1 reviews | Active since Oct 2015
Account query
<p>the account is in my ex husband's name and I pay the bill. When I try and do enquiry even if I give them security code they refuse to talk to me. I pay R530 every month since last year via eft. On 24/09/2016 the payment didn't go through on normal account so I had to load new link- I paid the money into the Mtn contract acc payment and now when I do enquiry, my account is in arrears. Please check the payment. Also I pay R160 for 1 gb data and get 1gb data for free. The last sms I got to say I got the 1 gb free wS on 21 of June. So for July, August, September and October I didn't get the extra 1 gb. My ex is not helping me to sort it put so I hope this mail helps. My number is ********** 952</p>
Good afternoon Gerda
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
With regards to customer service not talking to you it is due to our policy, as you are not the Actual account holder. The query has been escalated to the billing team have your account reconciled and for the necessary adjustments to be passed on your account.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Gerda
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
With regards to customer service not talking to you it is due to our policy, as you are not the Actual account holder. The query has been escalated to the billing team have your account reconciled and for the necessary adjustments to be passed on your account.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for coming back to me. But how long does it take the billing team to come back to you as I'm still waiting for a reply as to what is happening? Up to date, i've had no further communication from anyone at Mtn. Please advise as to when can I expect this issue to be resolved?
Thank you for coming back to me. But how long does it take the billing team to come back to you as I'm still waiting for a reply as to what is happening? Up to date, i've had no further communication from anyone at Mtn. Please advise as to when can I expect this issue to be resolved?