Account queri

Good day My name is Anikie Mametja I had 4 contracts with MTN phalaborwa branch and decided to pay/settle 3 accounts, i paid them off on the 13th September2023 after settling the 3 accounts i contacted the MTN customer service which transfered me to the retention department for cancellation and they told me that they have cancelled.The following day i went to MTN branch to check if wether they cancelled or not. Unfortunately they did not cancel and after realising that they did not cancel i called them again and they promised to cancel its just that i takes about 3 to 7 days to cancell. I went to the branch after around2 weeks to check if things are in order and the lady that was assisting me said that they only cancelled one account. I contacted them again and eventually they ended up cancelling after several phone calls. Month end September they were supposed to debit money R1040.00for the remaining account but they did not deduct. Month end October same story they did not debit.I called them again to check why were they not deducting money and they told me that they had issues with their system, mind you for October, November and December they were not giving me any package as they were supposed to. On the 30th November they deducted R6391.92 and on the 30th December they deducted R9258.00 which of cause i reversed Because i dont know what im paying for or am i being punished for paying off my accounts.The retention people 90% of them are very rude and they have failed me and my family because now i have to run to the bank every month to reverse money so that I can be able to provide for my family. When I call them and ask to speak to their supervisor they always telling me that the supervisor is in the meeting all the time and they promised me that they will report my problems to their supervisor as soon as the meeting is done so that he/she can investigate and they will contact me after 72 hours and they never did. When I contact them today they told me that they have handed me to the Legals and there is nothing they can do for me. Please help me because i have been emotionally, financially, physically abused. I cannot concentrate nor do my work because most of the time I'm on phone calling MTN and it takes the whole day for them to answer our calls and if they answer they will just listen to your story and after that they hang up on you.MTN is failing me PLEASE HELP. My contact number is ***