RB
Ray B
1 reviews | Active since Mar 2009
23 Jan 2017, 11:02
Account problems with MTN!
<p>My November account did not reflect the discounts that I should receive on my contract to the value of R134.95. I went to MTN's offices in 14th Aveneu Weltevreden Park on 20 December, and dealt with Sipho Mokuti who said he would log a complaint (ref: ********** ) to resolve the issue. After numerous e-mails, and a phone call, I got an e-mail response stating that a credit had been requested for R100 VAT included. I have since sent him three more e-mails stating that the R100 credit should in fact be R134.95. I have had no responses. This is not the first time I have had an issue with MTN's billing and the call centre responses are pathetic.</p>
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MTN South Africa's replyOfficial
02 Feb 2017, 15:10Good day Ray,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have contacted Sipho and are awaiting feedback from him.
Thank you for your patience regarding the matter.
Regards.
MTN SA.
Best regards,
MTN South Africa's reply02 Feb 2017, 15:10
Official
Good day Ray,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have contacted Sipho and are awaiting feedback from him.
Thank you for your patience regarding the matter.
Regards.
MTN SA.
Best regards,