Account Problems
<p>Due to Autopage clients moving to MTN there is a huge problem on my account. I pay religiously every month but was not notified of this change and was still paying Autopage. I went to MTN at Baywest mall who informed me that they dont see any payments on their side and phoned customer care ***. I was advised to send proof of previous payments to MTN customer care which I did and had to re-send due to file not being pdf ***. I have had no response since 20th April 2016 and I paid this week with new bank details and that is still the only payment that has reflected. I dont want my line to be suspended unnecessarily especially not if im a paying customer. I have phoned the customer care line four times today and no one can give me any answers. Please if someone can just sort this out</p>
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MTN South Africa's replyOfficial
30 May 2016, 13:38Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly fax us the proof of payment to *** in order for the banking department to be able to allocate the payment to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply30 May 2016, 13:38
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly fax us the proof of payment to *** in order for the banking department to be able to allocate the payment to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,