BG
Bertie G
1 reviews | Active since Dec 2016
05 Dec 2016, 13:28
Account Problem
<p>I trying to get my account sort out with no success now for 1 year. Why want bank statements, promise to give me credit again no success. Visit the local MTN store again no success, sending mails to MTN customer Services no SUCCESS. This morning the local MTN (today their offline) said the any way to get response is complain on Hello Peter (This is telling alot). 2 of my friend have the same problem with MTN is this an Welkom problem?</p>
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MTN South Africa's replyOfficial
05 Dec 2016, 15:09Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the credit has been passed to the account for the February data charges and reflect on the account 17-3-2016. This request was logged by the store, the billing department has notify them to logged the request for the March billing.
The request has been sent back to the store for assistance with the credit for the March invoice. The store will give us feedback regarding the credit for the March invoice.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply05 Dec 2016, 15:09
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the credit has been passed to the account for the February data charges and reflect on the account 17-3-2016. This request was logged by the store, the billing department has notify them to logged the request for the March billing.
The request has been sent back to the store for assistance with the credit for the March invoice. The store will give us feedback regarding the credit for the March invoice.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,