1 reviews | Active since May 2015
Account payment
Well were to start every month I go pay my mtn account at the same store in cresta mall and the service there is so bad it's not real always only 2 to 2 sales people in the store I pay my account cash as I have asked to many times for them to put my account back on a debit order and each time I get told yes it's been done and never once was this been done because I'm still sitting with the same problem getting cut off every month taking 2 weeks to unlock my line never any joy out this mtn store more any joy with mtn 808 because they always to busy to take any ones calls this service from a client is not what service is about from mtn this will never get better I dont suggest any one take anything from mtn as the service sticks and they not helpful quick to sell you a contract but after sales sticks bad
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
The account linked to the number provided is not in your name. Kindly ask the account holder to request for the changes as this cannot be done with a third party.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
The account linked to the number provided is not in your name. Kindly ask the account holder to request for the changes as this cannot be done with a third party.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
