TH
Talent H
1 reviews | Active since Dec 2013
08 Dec 2015, 10:27
Account paid up to date but i still have to pay
I finished paying for a laptop in August 2015 however I was told I needed to pay again in Sept which I did ,I went in store on 3 Oct to cancel and the consultant promised me it was indeed cancelled but to my surprise I got my statement stating that I was owing for 90 days and what annoys me most is that I was taken to Legal without anyone informing me ,I have been a loyal customer who has never skipped payment ,they should have asked me why I had not paid because I do not owe them and I am not willing to pay for someone who never updated the system ,as far as I know I paid and cancelled and the consultant assured me of this
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MTN South Africa's replyOfficial
09 Dec 2015, 19:04Hello praxedes,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our systems, on the 03 October 2015 when you went to the store requesting for cancellation you had a balance of R330.05 and your account was behind. Kindly note that cancellation cannot be done when account is behind with payments.
Payment will need to be made before cancellation be done.
We trust that you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our systems, on the 03 October 2015 when you went to the store requesting for cancellation you had a balance of R330.05 and your account was behind. Kindly note that cancellation cannot be done when account is behind with payments.
Payment will need to be made before cancellation be done.
We trust that you will find the above in order.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply09 Dec 2015, 19:04
Official
Hello praxedes,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our systems, on the 03 October 2015 when you went to the store requesting for cancellation you had a balance of R330.05 and your account was behind. Kindly note that cancellation cannot be done when account is behind with payments.
Payment will need to be made before cancellation be done.
We trust that you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our systems, on the 03 October 2015 when you went to the store requesting for cancellation you had a balance of R330.05 and your account was behind. Kindly note that cancellation cannot be done when account is behind with payments.
Payment will need to be made before cancellation be done.
We trust that you will find the above in order.
Kind Regards
Itumeleng
REQ:***