Account paid up but Credit Profile NOT Updated!!!

I paid up my MTN account (A***) months ago and to date my credit profile has not been updated. Called contact centre numerous times - I am being sent from pillar to post and I don't think its fair to be given a run around.

VVM has also tried to assist but not winning. I must really thank and commend Roma from VVM who has been nothing but of great help regarding my account. Her level of service and efficiency is outstanding!

May I please ask that my credit profile be updated as this is really affecting my financial standing. I have paid off the debt after struggling for years. Please be fair.