MM
Muele M
1 reviews | Active since Mar 2019
18 Mar 2019, 17:24
Account paid off but escalated to MTN legal team
I had a contract with MTN which I paid off in 2017. I went to open a new contract today (18/03/2019) and my application was declined because my account is with their legal team.I have never received any communication that my account is with their legal team and i have a mail that confirms that i have paid off my account. If i didn't go to the store today for a new contract i wouldn't have known about this. I want this resolved ASAP as it has impacted my credit score
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MTN South Africa's replyOfficial
19 Mar 2019, 14:34Good day
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the legal team and provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
MTN South Africa's reply19 Mar 2019, 14:34
Official
Good day
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the legal team and provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team