CW
Christo W
1 reviews | Active since Jan 2011
09 Jun 2015, 13:10
ACCOUNT PAID but MTN threaten to suspend service
On 26/05 I religiously paid my MTN account and on 09/06 I received a very snotty email from MTN that my account will be suspended in 2 days. On phoning them several times, the phone just cuts off. With staff being on strike, who is then pushing these buttons to send our snotty SMS'es like this. This is uncalled for and in the process my Transunion report is reflecting as a slow payer - just because they cannot do their jobs. After been a client for as long as I can remember, this is the kind of treatment? Uncalled for MTN!!!! I am seriously considering changing services providers.....
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MTN South Africa's replyOfficial
11 Jun 2015, 09:20Hello Jerry444,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Kindly fax us the proof of payment to ***. Please include your cellphone number or account number so we are able to update the payment on the billing system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Kindly fax us the proof of payment to ***. Please include your cellphone number or account number so we are able to update the payment on the billing system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply11 Jun 2015, 09:20
Official
Hello Jerry444,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Kindly fax us the proof of payment to ***. Please include your cellphone number or account number so we are able to update the payment on the billing system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
Kindly fax us the proof of payment to ***. Please include your cellphone number or account number so we are able to update the payment on the billing system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***