kG
kyrone G
1 reviews | Active since Dec 2015
03 Dec 2015, 12:02
ACCOUNT PAID AND NOT ACTIVATED FOR OVER A MONTH
We have paid our mtn account that fell behind for one month and we actually paid a month in advance this time and my account has still not been activated. The customer service is disgusting and the calls keep getting dropped. I have also done an insurance claim for which i pay each and every single month and not one response from mtn. I am considering going over to a different service provider .<br> <br> Unbelievable customer service, worst i have ever come across.
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Replies (1)
MTN South Africa's replyOfficial
08 Dec 2015, 11:10Hello kyrone01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that the sim was reactivated on 3/12/2015.I will escalate your insurance claim query to the insurance team. They will contact you to assist with the insurance claim.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that the sim was reactivated on 3/12/2015.I will escalate your insurance claim query to the insurance team. They will contact you to assist with the insurance claim.
Regards
Thabelo
REQ:***
MTN South Africa's reply08 Dec 2015, 11:10
Official
Hello kyrone01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that the sim was reactivated on 3/12/2015.I will escalate your insurance claim query to the insurance team. They will contact you to assist with the insurance claim.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that the sim was reactivated on 3/12/2015.I will escalate your insurance claim query to the insurance team. They will contact you to assist with the insurance claim.
Regards
Thabelo
REQ:***