SS
Shamona S
1 reviews | Active since Oct 2012
27 Oct 2015, 10:33
Account Overdue
I have been paying MTN via EFT every month on the 20th. This is the second time that I received an sms stating my account is overdue. Seriously someone is not doing their job. I bank with ABSA Bank as well and I know that this payment would have reflected in your (MTN) account immediately. I have been paying my account religiously for the past 10 years how is it this month my account is overdue.<br> I have been a customer with MTN for many years and for the past 2-3 years your Service has dropped drastically. Also I complained last month that my account has a Credit Limit with no surprise my account still has a credit limit.<br> <br> Please note that I will be changing my Service provider to VODACOM, maybe they will be more efficient since MTN is slacking in service. This is disappointing and sad cause I have been with MTN for a long time. <br> Pity it does not mean anything.
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MTN South Africa's replyOfficial
28 Oct 2015, 11:57Hello Shamona Sunker,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records ,payment for September was not received your invoice date is on the 26 of every month and the last payment received was on the 22/09/2015 which you where still paying for august .
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records ,payment for September was not received your invoice date is on the 26 of every month and the last payment received was on the 22/09/2015 which you where still paying for august .
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply28 Oct 2015, 11:57
Official
Hello Shamona Sunker,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records ,payment for September was not received your invoice date is on the 26 of every month and the last payment received was on the 22/09/2015 which you where still paying for august .
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records ,payment for September was not received your invoice date is on the 26 of every month and the last payment received was on the 22/09/2015 which you where still paying for august .
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***
Best regards,