Account overcharged November + December and credit reimbur*****t has not been done.

Utterly terrible service from MTN SA received thus far. I am not even going to give an explanation. Read the email I sent to the shop for further explanation:

11-March 2021 15:16 To whom it may concern,

I processed an upgrade on both my cellphone numbers on my *** - in September last year in your store. But it ended up being a complete mix up with my account.

Since then I have been battling to get my account fixed as MTN charged me for "Promotion Data" that was on my previous upgrade (well this is what Customer Care is telling me now.)

I have been to the shop multiple times and no luck. I have phoned the Customer Care line multiple times and also no luck.

Last week I phoned again and spoke to a lady by the name of Amanda (***) and she said that MTN has acknowledged that they have made a mistake on my account and that it will take them 30 days to pass the credit to my account. Herewith the reference logged to get the credit passed - ***.

Now they have suspended my account AGAIN! And sent me the attached email to let me know that I will be handed over to Legal if I don't make a payment within 14 days. (Well 13 days now).

I am extremely disappointed by the terrible service which I am getting from MTN in connection with this. I have phoned them multiple times and visited the store multiple times and each and every time I get a different response.

Herewith all the reference numbers which I have already received by multiple consultants: *** *** *** *** ***

The last reference I received the lady told me that I must go back to the shop where I did the upgrade as Amanda explained it to me wrongly and they (The store Manager) must complete a document and escalate it to the correct department for them to pass the credit as it was an error from the shop's side.

My service is still suspended as the customer care line can't unsuspend my lines and they want to hand me over to legal. This is extremely bad for my credit record and to top it off - IT IS NOT MY MISTAKE!

Please may I ask that this email and references gets sent to someone by MTN who can get this sorted out immediately?

As said earlier I am extremely disappointed by this type of service. And to be honest at this point I will be looking at a different service provider once this contract ends.

I will be coming to the shop Saturday morning and kindly let me know if you require me to bring my tent to camp out in the shop as I want this resolved as soon as possible?

Kind Regards Marisa ***

I have also gone to the store since this email was sent and requested a list of all the current open tickets which does not get resolved :

*** *** *** *** *** *** *** ***

MTN will have to honestly either give me exceptional service going forward or I am cancelling this all my contracts after the contract ends.