1 reviews | Active since Sept 2012
Account overbilled since Nashua take over!
I have now gone out of my way to call MTN to get this sorted. <br> My billing is still wrong! MTN took over my Nashua contract and the contract I signed has a limit of R489 not a cent more. MTN took it upon themselves to add a limit of R750 on top of that, which in December as soon as i got this notice I called MTN to have this limit taken away and the consultant said they would sort it out. I have now been bill R800 odd this month!!! I have all communication via email with the consultants. There is no money owed to MTN. I signed for ONLY R489 a month with Nashua. It is not my problem they sold that is the contract I signed with them. <br> <br> I have emailed MTN multiple times and I have complained on hellopeter before which they completely ignored my actual complaint and commented about something that is not even relevant to what I am complaining about. <br> <br> I have put a stop order on this current debit. Call me at 12 this afternoon and if I do not answer send email me. I have gone out my way to sort this and MTN could not be bothered.
Thank you for posting.
Please accept my apologies for any inconvenience caused as a result of this. Rest assured it was not our intention to dissatisfy you in any way.
Our records show that one of our consultants have been in contact with you. Kindly be advised that this matter has been sent to the relevant support team to correct your package. You will be provided with feedback.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept my apologies for any inconvenience caused as a result of this. Rest assured it was not our intention to dissatisfy you in any way.
Our records show that one of our consultants have been in contact with you. Kindly be advised that this matter has been sent to the relevant support team to correct your package. You will be provided with feedback.
Regards,
Ebbedene
REQ:***
