LH
Lorenzo H
1 reviews | Active since Feb 2016
10 Feb 2016, 11:58
Account overbilled
Good day,<br> <br> My account was handed over to the MTN Legal dept, sometime in last year but they never notified me via Mail/phone or letter. When i try to call the legal dept the operator replies that my number doesn't exist on the network. I've been to one of their franchises in Cape Town to find out if they can send a mail to the legal dept, to request a statement for the outstanding amount, in order to consolidate my debt, they rep**** the following day with an amount that doesn't correspond with my TransUnion credit report. All i want is a statement, as my 24 months contract ends, end of this month.<br> <br> Kind Regards,<br> Lorenzo
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MTN South Africa's replyOfficial
12 Feb 2016, 15:47Hello hendricks69l,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply12 Feb 2016, 15:47
Official
Hello hendricks69l,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,