SG
Steph G
1 reviews | Active since Nov 2015
23 Dec 2015, 15:07
Account over billed and suspended
After my debit orders went through for my account A*** I nonticed that my router was not working thinking that this was just a network problem I waited until a week had passed , I contacted MTN to complain this problem when they responded to say that I owed them over R600 which was 2 months of payment . I had payed the previous month after there were issues with the account and I had payed this month ... So I asked them why there was R600 due which had no reply of any value as they just sent me a bill . I am sick and tired of this company !!!!
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MTN South Africa's replyOfficial
29 Dec 2015, 09:20Hello HertzGaming,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the account is in arrears in October you paid R319 which was short by R15 and you never paid for the second line. In November again both lines were never paid for.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the account is in arrears in October you paid R319 which was short by R15 and you never paid for the second line. In November again both lines were never paid for.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply29 Dec 2015, 09:20
Official
Hello HertzGaming,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the account is in arrears in October you paid R319 which was short by R15 and you never paid for the second line. In November again both lines were never paid for.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the account is in arrears in October you paid R319 which was short by R15 and you never paid for the second line. In November again both lines were never paid for.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***