SM
Sweetness M
1 reviews | Active since Feb 2012
19 Jan 2016, 15:11
Account Over Billed
I have been incorrectly billed since February 2015 upon, taking the contract. The contract is MTN SKY R1299.00 but every month I'm over billed. I have reported this on the first invoice I received and its still not resolved till today its the 11 months of the contract.
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Replies (1)
MTN South Africa's replyOfficial
20 Jan 2016, 11:22Hello sweetness.mayema,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the package was corrected. A billing query has been logged for the discounts that were not received for the invoice dated 2015-02-13 to 2015-03-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the package was corrected. A billing query has been logged for the discounts that were not received for the invoice dated 2015-02-13 to 2015-03-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply20 Jan 2016, 11:22
Official
Hello sweetness.mayema,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the package was corrected. A billing query has been logged for the discounts that were not received for the invoice dated 2015-02-13 to 2015-03-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the package was corrected. A billing query has been logged for the discounts that were not received for the invoice dated 2015-02-13 to 2015-03-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,