1 reviews | Active since Jun 2011
Account opened **********ly
About 2 years ago, I found out that I had been blacklisted for a MTN contract which I had not taken. I contacted MTN and explained that I have never had a contract directly with MTN. I requested the FICA documents many times and I have still not received this. After sending an affidavit to Norton Lambrianos (acting on behalf of MTN), I received confirmation that the contract was opened **********ly and the case was closed. I then forwarded the email to MTN's Legal Department in December last year requesting FICA documentation as well proof that MTN tried to contact me prior to blacklisting me- this is a requirement according to section 72 of the National Credit Act. I received a response 4 months later from Andre Bowden, on 3 March 2015 saying that I should contact Norton Lambrianos. I have been requesting this information for 2 years and MTN has not been able to produce it. I have tried to contact the Legal department on several occasions but there is never any answer. Send me the information MTN, prove to me that you did follow proper procedure before blacklisting me. I will not stop requesting this information so please stop avoiding me.
We are truly sorry for the inconvenience caused and for the delayed response to the post.
We have now escalated the matter directly to Andre and his immediate Supervisor advising them of your concerns with regards to the FICA documents request and the issue with you not being contacted directly before the matter was handed over to our attorney's.
We have requested that you be contacted directly with feedback and we will touch base with you regarding the matter once we have feedabck.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to the post.
We have now escalated the matter directly to Andre and his immediate Supervisor advising them of your concerns with regards to the FICA documents request and the issue with you not being contacted directly before the matter was handed over to our attorney's.
We have requested that you be contacted directly with feedback and we will touch base with you regarding the matter once we have feedabck.
Regards
Tim
MTN Complaints Management Team: REQ:***
