DG
Danel G
1 reviews | Active since Mar 2015
02 Jul 2015, 09:42
ACCOUNT ONE BIG MESS UP
I have been trying to get a hold of someone in accounts at MTN to sort out my account for the past 4 months, nobody even tries to phone....<br> <br> I have been overbilled and there is quite a substantial amount outstanding or in arrears as per MTN. I have all my proof of payments yet my statement stays incorrect.<br> <br> SO FOR THE 50TH TIME CAN SOMEONE FROM MTN PLEASE CONTACT ME REGARDS TO MY ACCOUNT!!!!!!
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MTN South Africa's replyOfficial
15 Jul 2015, 11:29Hello DANELLE1984,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've perused your account and see that the account is not in arrears. The latest amount that you have seen on your statement was R1819.00. This amount is made up of your invoices dated the 20th of May & June 2015.
This is one of late debit order dates and your account gets debited a month in arrears. For example the 20th of May's invoice will automatically be debited on the 25th of June 2015. This however does not mean that your account is in arrears, it is still up to date. An invoice that closes on the 20th of the month can not be debited the 25th of that same month.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've perused your account and see that the account is not in arrears. The latest amount that you have seen on your statement was R1819.00. This amount is made up of your invoices dated the 20th of May & June 2015.
This is one of late debit order dates and your account gets debited a month in arrears. For example the 20th of May's invoice will automatically be debited on the 25th of June 2015. This however does not mean that your account is in arrears, it is still up to date. An invoice that closes on the 20th of the month can not be debited the 25th of that same month.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply15 Jul 2015, 11:29
Official
Hello DANELLE1984,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've perused your account and see that the account is not in arrears. The latest amount that you have seen on your statement was R1819.00. This amount is made up of your invoices dated the 20th of May & June 2015.
This is one of late debit order dates and your account gets debited a month in arrears. For example the 20th of May's invoice will automatically be debited on the 25th of June 2015. This however does not mean that your account is in arrears, it is still up to date. An invoice that closes on the 20th of the month can not be debited the 25th of that same month.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've perused your account and see that the account is not in arrears. The latest amount that you have seen on your statement was R1819.00. This amount is made up of your invoices dated the 20th of May & June 2015.
This is one of late debit order dates and your account gets debited a month in arrears. For example the 20th of May's invoice will automatically be debited on the 25th of June 2015. This however does not mean that your account is in arrears, it is still up to date. An invoice that closes on the 20th of the month can not be debited the 25th of that same month.
Regards
Tim
MTN Complaints Management Team: REQ:***