AC
Adele C
1 reviews | Active since Jun 2015
20 Jan 2016, 16:34
Account of R8000
I complaint on the 30 December 2015. I am still waiting for answers!!! I phoned on the 12 January 2016 Ref nr ***. They told me to phone again after three days. I phoned again on the 15 January 2016 Ref nr *** but still nobody could tell me what is going on. I phoned again today and they told me I must phone again on the 26 January. WHAT IS GOING ON?????? I AM NOT GOiNG TO PAY THE R8000 at the end of January!!! THERE IS A LIMIT OF R3000 ON MY ACCOUNT. WHY WAS I INFORMED WHEN IT REACH R8000 AND NOT R3000. I WILL NOT PAY THE BILL AT THE END OF THE MONTH!!!
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MTN South Africa's replyOfficial
21 Jan 2016, 11:39Hello Adele75,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have requested for a URL and itemised billing report to investigate and validate the usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have requested for a URL and itemised billing report to investigate and validate the usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply21 Jan 2016, 11:39
Official
Hello Adele75,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have requested for a URL and itemised billing report to investigate and validate the usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have requested for a URL and itemised billing report to investigate and validate the usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***